Documentation Index
Fetch the complete documentation index at: https://docs.spacemedia.uk/llms.txt
Use this file to discover all available pages before exploring further.
Knowledge Base Manager
Knowledge Base Manager helps organization admins publish reliable support content inside the dashboard experience. It is meant for recurring questions, onboarding guidance, policy explanations, and self-service answers that should not depend on manual support replies.What it enables
| Capability | Use case |
|---|---|
| FAQ publishing | Maintain answers for common user and artist questions. |
| Support content | Centralize policy, payment, release, and delivery explanations. |
| Onboarding guidance | Give new users structured help before they contact support. |
| Content governance | Keep help content owned by admins instead of scattered across emails and chats. |
Recommended setup
- Start with the top recurring support topics.
- Group content by user intent, not internal department names.
- Keep each answer action-oriented and short enough to scan.
- Review support tickets monthly and convert repeated answers into knowledge-base content.
- Assign one owner for content quality and outdated-article cleanup.