Knowledge Base Manager
Knowledge Base Manager helps organization admins publish reliable support content inside the dashboard experience. It is meant for recurring questions, onboarding guidance, policy explanations, and self-service answers that should not depend on manual support replies.What it enables
| Capability | Use case |
|---|---|
| FAQ publishing | Maintain answers for common user and artist questions. |
| Support content | Centralize policy, payment, release, and delivery explanations. |
| Onboarding guidance | Give new users structured help before they contact support. |
| Content governance | Keep help content owned by admins instead of scattered across emails and chats. |
Recommended setup
- Start with the top recurring support topics.
- Group content by user intent, not internal department names.
- Keep each answer action-oriented and short enough to scan.
- Review support tickets monthly and convert repeated answers into knowledge-base content.
- Assign one owner for content quality and outdated-article cleanup.