Terms of Service
Settings > Brand Settings > Terms of Services holds the terms your customers agree to. The editor is rich text, and the saved content is published on your portal's legal page, linked from registration and checkout.
These are your terms with your customers. They are not a copy of your agreement with SpaceMedia, and this guide is not legal advice.
Update them before
- Opening registration
- Publishing a membership plan or pay-per-release pricing
- Enabling credits, add-ons, or copyright wallet top-ups
- Accepting release submissions
- Launching on a custom domain
What to cover
| Section | Include |
|---|---|
| Account access | Who may register, who may manage an artist account, and when you can suspend access |
| Catalog obligations | Metadata accuracy, rights ownership, contributor credits, what your review process checks, and prohibited content |
| Payments | Subscription terms, pay-per-release charges, credits, refunds, failed payments, and tax handling |
| Revenue splits | Who confirms a split, what each beneficiary is responsible for, and the conditions for payout |
| Takedowns | How a release is removed, who can request it, and how long it takes |
| Support | How to reach you, response expectations, and escalation |
The catalog and payments sections are the ones that get tested. Be specific about what happens when a release is rejected and what happens when a payment fails.
Editing safely
- Draft and review the copy outside the dashboard, then paste the final version in.
- Scripts and unsupported HTML are not accepted in the editor.
- Check the published page on both your custom domain and your default workspace domain.
- Keep a dated copy of every version you publish. You will eventually need to show what was in force on a given day.
Anyone who visits your portal can read this page. Keep internal pricing notes, support procedures, partner terms, and real customer disputes out of it.
Common questions
Can the terms be empty? No. The editor requires content before it will save.
Are customers asked to re-accept when I update them? Publishing updates the page. If a change is material, tell your customers directly rather than relying on them noticing.
Can I have different terms per language? The page holds one version. If you serve multiple languages, decide which one is authoritative and say so in the text.
Why is this section greyed out? Legal sections are locked until the 30-day free trial is started with an authorized card. See Getting Started.
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