Domain Setup
Settings > Brand Settings > Domain Setup puts your portal on your own domain, so customers log in at app.yourlabel.com instead of a SpaceMedia address.
Your default workspace domain keeps working throughout. Nothing goes offline while you set this up, and the switch only happens once the new domain is fully ready.
What you need first
- Access to DNS for the domain you want to use.
- The root domain, not a URL. Enter
yourlabel.com, nothttps://yourlabel.com, and notwww.yourlabel.com. - Ideally, a lowered TTL on the records you are about to change, set a day in advance.
The three steps
The page walks you through these in order and will not let you skip ahead.
Create the ownership record. Enter your domain and save. The page generates a TXT record with a host name and an exact value.
Verify domain ownership. Publish that TXT record at your DNS provider exactly as shown, wait for propagation, then select Verify ownership. Verification only succeeds when the exact value is visible in live DNS.
Connect the verified domain. Publish the CNAME record shown in step 3. The page checks DNS automatically and refreshes on its own. Once the record is live and the certificate is ready, your portal switches to the new domain.
The certificate is issued for you. There is nothing to buy or upload.
Reading the status banner
| Status | What it means | What to do |
|---|---|---|
| Custom domain not set up | No domain saved yet | Enter your domain and save |
| Verify domain ownership | TXT record generated, not yet proven | Publish the TXT record, then select Verify ownership |
| Domain ownership challenge expired | The proof window closed | Save the domain again to generate a fresh TXT record |
| Domain ownership verified | Proof accepted, preparing the switch | Publish the CNAME and wait |
| Custom domain saved, DNS pending | Waiting to see the CNAME in live DNS | Confirm the record is published and wait |
| DNS mismatch detected | DNS resolves, but not to the required target | Replace the live value with the exact target shown |
| Custom domain update in progress | Changes are being applied | Wait. Propagation can take 24 to 48 hours depending on your registrar |
| Custom domain configured | Done | Test login and navigation on the new domain |
| Custom domain update failed | The last attempt did not complete | Re-check the DNS instructions and try again |
If verification will not pass
Work through these in order.
- Compare the value character for character. A trailing space or a partially copied token is the most common cause.
- Check the host name. Some DNS providers append the domain automatically, which turns the correct host into a doubled one.
- Look for a conflicting record. An existing A, AAAA, or CNAME record on the same name will win over the one you just added.
- Wait longer before retrying. Repeatedly re-saving the domain generates a new challenge and restarts the clock. Changing the hostname mid-propagation restarts everything.
If your DNS provider offers a proxy or "cloud" toggle, leave it off unless the dashboard explicitly says the proxy is supported. A proxied record hides the value the check is looking for.
If you are pointing a root domain such as yourlabel.com rather than a subdomain, your DNS provider must support CNAME flattening, ALIAS, or ANAME records, and the flattened addresses must match the required target exactly. Most modern providers support this. If yours does not, use a subdomain such as app.yourlabel.com instead.
After the switch
- Open the domain over HTTPS in a private browser window and check login, navigation, and images.
- Move on to Email Setup. Sender email requires a connected custom domain, and the sender address must be on this domain.
- Keep your default workspace domain in your own notes as a recovery path.
Changing the domain later
You can. Saving a different domain starts the same three steps again, and your current domain stays live until the new one is fully ready and its certificate is active. The old configuration is cleaned up only after the switch succeeds.
Common questions
Can I use a subdomain?
Yes, and it is usually the simplest option. app.yourlabel.com or music.yourlabel.com both work.
Do I need to include www?
No. Enter the root domain only. The field rejects a www. prefix.
Will my portal go down while DNS propagates? No. The existing domain serves traffic until the new one is verified, connected, and certified.
Someone else is already using this domain on SpaceMedia. What now? A domain can only be connected to one organization. Contact support if you believe it should be yours.
Why is this section greyed out? Domain Setup is locked until the 30-day free trial is started with an authorized card. See Getting Started.
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Payment Options
Connect Stripe, PayPal, or Airwallex to your SpaceMedia portal, choose which gateway handles one-time and recurring payments, and define what you sell.
Email Setup
Send platform emails from your own domain: set the sender name and address, publish the verification, DKIM, and DMARC records, and confirm authentication.