Add-ons
Add-ons are optional capabilities you switch on per platform. Some are included, some are a one-time purchase, and some are a monthly subscription with a trial. The dashboard shows what applies to your workspace.
Settings > Addons is the store. Installed add-ons appear as their own sidebar entries.
The catalog
| Add-on | What it gives you |
|---|---|
| Team Members | Staff accounts, role presets, and permission control |
| Smartlinks | Branded release landing pages with click analytics |
| Theme Editor | Dashboard colors, fonts, spacing, and layout |
| Email Theme Customizer | Branded design for outbound platform emails |
| Support Desk Manager | In-portal ticketing with owners and statuses |
| Knowledge Base Manager | A searchable help center for your customers |
| Enterprise Delivery API | API credentials for connecting your own systems |
Availability, price, currency, and trial length are configured per workspace and can differ from one platform to another. Always check the Addons page in your own dashboard for the terms that apply to you rather than assuming a figure from elsewhere.
Billing models
| Model | How it works |
|---|---|
| Free | Install and activate immediately. No checkout. |
| One-time | Pay once through secure checkout, then activate. Access does not expire. |
| Monthly | A subscription billed on a cycle. Access continues while the license is active. |
| Trial | Starts with card authorization. The first charge date is shown before you confirm, and it converts automatically unless you cancel before the trial ends. |
The lifecycle
Browse. Open Settings > Addons and compare what is available. Each entry has a detail page with its features, screenshots, and documentation link.
Install. Free add-ons activate straight away. Paid ones open secure checkout first, with a summary of exactly what you are agreeing to.
Activate. Active add-ons expose their sidebar entry, their pages, and their capabilities. Most add-ons offer to take you straight to the page they just unlocked.
Deactivate. The sidebar entry disappears and direct page access is blocked. Your data stays where it is.
Deactivating safely
Deactivation is not deletion. Smartlinks stop being editable, the Theme Editor leaves the sidebar, the ticket area closes, but the underlying records remain, and reactivating restores access.
Two things to know before you deactivate something customer-facing:
- If a published dashboard or email theme is in place, deactivating the editor removes your ability to change it, not the published result.
- Deactivating an add-on that gates an API area causes those API calls to start failing, even though the credential itself is still valid.
Add-ons that gate the API
Some Delivery API endpoint groups require both the Enterprise Delivery API add-on and the add-on for that feature. The clearest example is member management: without Team Members active, member endpoints return an add-on access error even with a perfectly valid credential.
This is deliberate. Buying API access does not silently expose product areas you never bought.
Common questions
Can I try a paid add-on before committing? Where a trial is offered, yes. Trials require card authorization, and the first charge date is shown before you confirm.
What happens when a trial ends? It converts to the paid plan automatically unless you cancel first. If a subscription lapses, the dashboard prompts you to choose a plan to restore the feature.
Who can install add-ons? Platform admins with add-on management permission. See Team Members for how to grant it.
A page says the add-on is not installed. Why? Either it was never installed, or it was deactivated. Direct page access is blocked in both cases.
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