> ## Documentation Index
> Fetch the complete documentation index at: https://docs.spacemedia.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Knowledge Base Manager

> Publish a structured help center on your branded portal with FAQ articles, onboarding guides, policy pages, and searchable self-service support content.

# Knowledge Base Manager

Knowledge Base Manager helps organization admins publish reliable support content inside the dashboard experience. It is meant for recurring questions, onboarding guidance, policy explanations, and self-service answers that should not depend on manual support replies.

## What it enables

| Capability          | Use case                                                                        |
| ------------------- | ------------------------------------------------------------------------------- |
| FAQ publishing      | Maintain answers for common user and artist questions.                          |
| Support content     | Centralize policy, payment, release, and delivery explanations.                 |
| Onboarding guidance | Give new users structured help before they contact support.                     |
| Content governance  | Keep help content owned by admins instead of scattered across emails and chats. |

## Recommended setup

1. Start with the top recurring support topics.
2. Group content by user intent, not internal department names.
3. Keep each answer action-oriented and short enough to scan.
4. Review support tickets monthly and convert repeated answers into knowledge-base content.
5. Assign one owner for content quality and outdated-article cleanup.

## Admin guidance

The strongest knowledge base is operational, not decorative. Publish content that prevents tickets, accelerates release submission, clarifies payment behavior, and explains what users should do next.